Focusing on Customers Participant Workbook

Editora:

John Wiley & Sons

Código:

491_9780470501870

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Unleash your leadership potential -- one skill at a timeWith the increasing complexities of the business world, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, the Remarkable Leadership workshop series is based on the book Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time and consists of 12 workshops, derived from the leadership competencies described in the book.After completing the Focusing on Customers workshop, you will:Understand how to impact both internal and external customer serviceKnow how to instill a customer service mindsetUnderstand how to recover from a customer service problemLearn strategies for building stronger partnershipsPARTICIPANT WORKBOOKSBuilding Relationships 978-0-470-50182-5Championing Change 978-0-470-50183-2Communicating Powerfully 978-0-470-50185-6Developing Others 978-0-470-50186-3Focusing on Customers 978-0-470-50187-0Influencing with Impact 978-0-470-50206-8Managing Projects and Processes Successfully 978-0-470-50188-7Setting Goals and Supporting Goal Setting 978-0-470-50191-7Solving Problems and Making Decisions 978-0-470-50192-4Taking Responsibility and Accountability 978-0-470-50190-0Thinking and Acting Innovatively 978-0-470-50193-1Valuing Collaboration and Teamwork 978-0-470-50184-9

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