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DEPARTAMENTOS
INTERESSE GERAL
INTERESSE GERAL 2
LIVROS TÉCNICOS
LIVROS TÉCNICOS 2
CATEGORIAS
- IMPORTADOS
Lean Six Sigma in Banking Services
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491_9789811538193
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CHAPTER 1 INTRODUCTION 1.1 The need for the hour 1.2 An introduction to Quality Management 1.3 From Lean and Six Sigma to Lean Six Sigma 1.4 Focus on this book 1.5 Scope and methods used 1.6 Summary of Chapter 1 CHAPTER 2 BACKGROUND OF KEY CONCEPTS 2.1 A Brief Overview of Service Quality 2.2 Competitive Advantage in Quality 2.3 Continuous Improvement 2.4 Organizational Learning in The Context of CI 2.5 Lean Services 2.6 Six Sigma in Services 2.7 A Brief Overview of Lean Six Sigma 2.8 Summary of Chapter 2 CHAPTER 3 AN OVERVIEW OF BANKING SECTOR 3.1 Introduction to Banking3.2 Types of Banking and associated practices3.3 Quality Management in Banking3.4 Process Improvement in Banking vs other sectors 3.5 Summary of Chapter 3 CHAPTER 4 A MORPHOLOGICAL ANALYSIS OF RESEARCH LITERATURE ON LEAN SIX SIGMA FOR SERVICES 4.1 An Overview of Lean Six Sigma in Services 4.2 Data from Literature and their Classification 4.2.1 Fundamental Classification 4.2.2 Methodological Classification 4.2.3 Chronological Classification 4.2.4 Sector-Wise Classification 4.3 Morphological Analysis of the Literature 4.3.1 Dimension 1: Organizational Context of Application 4.3.2 Dimension 2: Desired Outcomes 4.3.3 Dimension 3: Implementation Systems 4.3.4 Dimension 4: LSS Tools and Techniques 4.3.5 Dimension 5: Integration with Other Philosophies 4.3.6 Dimension 6: Evaluation Methods 4.4 Discussion 4.5 Summary of Chapter 4 CHAPTER 5 LEAN SIX SIGMA PROJECTS IN BANKING FIRMS - Analysis of Implementation Cases 5.1 An Overview of Research Literature on LSS in Banking 5.2 Evidence from Practitioners Literature 5.3 Real Time
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