Measuring Business Excellence

Editora:

Taylor & Francis Ltd

Código:

491_9781138863996

Vendido e entregue por Um Livro

De: R$ 0,00Por: R$ 618,09ou 3X de R$ 206,03

Comprar

Sinopse
Características

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Veja mais

Calcule o valor do frete e prazo de entrega para a sua região