Buscar
The Secret Diary of a Mystery Shopper
Cód:
491_9781716632839

Por: R$ 111,82ou X de

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I have the best job in the world... Wouldnt you love to get paid to shop??Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees performances, deliver exceptional customer experiences and thrive in your business.
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