The Whitehall Effect

Editora:

Triarchy Press

Código:

491_9781909470477

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The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, theres been massive investment in public sector improvement, customer choice has been increased and new targets have been set and refined.But our experience is that things havent changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in deliverology... these are all wrong-headed ideas and yet they have underpinned this governments attempts to reform the public sector.In this much-talked-about book, John Seddon dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasnt our money that was being wasted.In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. Its an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently.

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