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DEPARTAMENTOS
INTERESSE GERAL
INTERESSE GERAL 2
LIVROS TÉCNICOS
LIVROS TÉCNICOS 2
CATEGORIAS
- IMPORTADOS
Transforming Your Enterprise - Strategy to Execution
Cód:
491_9783659413506
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The purpose of this document is to provide a step-by-step guide for redesigning an existing Operating Model, identifying transformation opportunities, and driving new and existing policies and capabilities to full potential. Capability is used throughout this document to describe a service that is performed within a functional area. For example, we consider Financial Reporting to be a capability within the Finance Management Group (FMG) functional area. Functional area may have a primary capability (such as the Contact Center operations service within the Contact Centers functional area), or several narrower capabilities. These capabilities may either reside in a Shared Service (SS), in a Center of Expertise (COE) or within a Line of Business.
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